Business Operations Manager
Dynamic business operations professional with extensive experience leading and growing businesses through research, risk assessment and business intelligence analysis. A trusted leader able to identify performance and process roadblocks and implement solutions. Proven expertise in business research, contract management, process improvement, cross-department collaboration, strategy development, team development, and cost control. Prior experience includes public accounting, both audit and tax.
Education
WESTMINSTER COLLEGE AT FULTON, MO
Bachelor of Arts, Accounting
Bachelor of Arts, Management Information Systems
JEFFERSON COLLEGE AT HILLSBORO, MO
Associate's degree, Accounting
Career Details
10/2024 - present
BUSINESS OPERATIONS MANAGER
Oversee and manage operations for a consulting firm serving high-risk, high-consequence customers in the aerospace, defense and scientific industries. Responsible for overseeing elements of business logistics including information technology, finance and accounting as well as human resources.
12/2023 – present
STRATEGIC ADVISOR, CANDIDATE TOOLS
- Introducing the founder and product to prospects with a regional, national, and global reach
- Developing pricing strategy for SaaS offering
- Consulting on product development, sales and marketing strategies, identifying ideal client profiles, and funding opportunities
04/2024 – 07/2024
STRATEGIC ADVISOR/RECRUITER, TALENT RECRUITING PARTNERS
- Implemented a pilot program for Candidate Tools
- Advised on operational best practices
- Recruited and sold recruiting services to help with growth
05/2021 – 12/2023
DIRECTOR OF CLIENT RELATIONS, THE NINE
- Streamlined the sales process to shorten the sales cycle
- Strengthened contracts for services to increase clarity and reduce the aging of outstanding receivables
- Worked with production and accounting to ensure that internal resources were servicing clients that were current with payments
- Identified opportunities for internal and external communication to ensure timely project delivery and payment
- Identified ideal client profile and developed and implemented subsequent sales strategies
- Developed internal relationships to identify additional service offerings and set pricing
- Created and presented proposals to prospective clients and negotiated terms
- Cultivated client relationships through account management strategies that secured testimonials, referrals, and recapture/growth of business
- Leveraged testimonials of ideal clients to create and post social media content
- Launched a podcast to grow my network and generate interest in our services
- Leveraged professional network to generate new sales
- Shared client feedback with department leaders to ensure client satisfaction
- Collected on late accounts
- Forecasted sales based on pending deals and presented to leadership
- Attended conferences and trade shows to represent our agency and foster leads
07/2010 - 06/2016 & 8/2019 - 4/2021
DIVISION DIRECTOR, AVP (01/2020 - 04/2021) ROBERT HALF INTERNATIONAL
RECRUITING MANAGER, AVP (07/2010 - 06/2016 & 08/2019 - 12/2019) ROBERT HALF INTERNATIONAL
- Developed, implemented, and trained the team on processes to streamline scheduling for interviews and shorten the sales cycle
- Set and held the record for negotiating fees in the Birmingham office
- Negotiated a national account for another Line of Business (LOB)
- Recruited, interviewed, and consulted active and passive candidates utilizing referrals from a strong professional network
- Generated leads and referrals by checking references for candidates
- Confidentially marketed for active candidates with highly desirable skill sets to relevant clients
- Introduced additional divisions to clients and candidates to ensure full and comprehensive service
- Partnered with clients to form their plan-to-placement for open positions, and assisted them through the hiring process including negotiating salaries, benefits and other forms of compensation
- Consulted candidates to only present offers that they would accept
- Controlled the post-placement process by ensuring candidates turned in a notice to allow for the agreed-upon start date, necessary background check and drug screens were completed, references were available to client, and both parties were happy through the first 90 days of employment at a minimum
- Collaborated with colleagues and fostered internal partnerships to gain market share
- Selected to be Spotlight Champion to introduce new search functions within Robert Half’s proprietary database to branch
ADDITIONAL PROFESSIONAL EXPERIENCE
- One Stop Environmental, LLC, Birmingham, Alabama, 4/2009 to 7/2010, Staff Accountant
- Brammer and Yeend Professional Corporation, Shelbyville, Indiana, 10/2006 to 2/2008, Staff Accountant
- KPMG, LLP, Louisville, Kentucky, 7/2005 to 8/2006, Audit Associate
- LarsonAllen, LLP, St. Louis, Missouri, 1/2003 to 5/2005, Staff Accountant, Dealer Group
- Stelmacki, Cochran and Sauerburger, St. Louis, Missouri, 1/2002 to 12/2002, Staff Accountant
- Internships: Sam Ogle Chrysler Jeep, Inc., Ball Foster, and Stelmacki, Cochran and Sauerburger
Honors, Awards, & Certifications
ASCPA Leadership Academy Class IV, 2014 - 2015
Board for the YCPAs of Birmingham (A subchapter of the ASCPA) • 2014 – 2015, Vice President – Recruit speakers for quarterly meetings and arrange CPE credit through the ASCPA • 2013 – 2014, Social Chair – Planned and organized networking events
CPA License • Became certified in Missouri in 2006 • Received reciprocal license in Alabama in 2009, Certificate No. 11024-R, Inactive
