Amber Rowson
President and CEO
Amber Rowson is an engineering, quality assurance, and auditing professional with extensive leadership and working-level experience on safety-critical systems and vehicles. She has more than 25 years of experience most recently as President and CEO of Show Me Quality Consulting. In addition to her roles running the company, she is a consultant providing engineering, quality assurance and program management support to:
- NASA’s Office of Safety and Mission Assurance
- the NASA Safety Center
- NASA’s Office of the Chief Engineer
- Naval Sea Systems Command (NAVSEA) – Submarine Safety and Quality Assurance Division
- Woods Hole Oceanographic Institute, Oceaneering
- Naval Undersea Warfare Center
- Supervisor of Shipbuilding – Newport News
- ISO Consultants for Healthcare/Veteran’s Healthcare Administration
Ms. Rowson also serves as:
- Chair of the Industrial Advisory Committee for the University of Missouri’s (MU) Mechanical and Aerospace Engineering Department
- Member of the Board of Directors for MU’s Alumni Association
- Member of MU’s Flagship Council and associated PAC
- Member of the planning committee for American Society for Quality’s (ASQ) Collaboration on Quality in the Space and Defense Industries Forum (CQSDI)
Prior to working as a consultant, Ms. Rowson served in NAVSEA’s Submarine Safety and Quality Assurance Division where she managed and led Deep Submergence System (DSS) vehicle certification surveys and audits and served as the on-site System Certification Authority Representative for manned testing evolutions of assigned DSSs (including an on-board certification dive to 4,356 meters on Deep Submergence Vehicle ALVIN). Prior to working for NAVSEA, Ms. Rowson served as the Perot Systems Government Services (PSGS) Director for DSS Quality Assurance (QA), responsible for providing and managing technical support for the Submarine Rescue Diving and Recompression System (SRDRS) Program Office and NAVSEA Submarine Safety and Quality Assurance Division. She has also worked for Toyoda Gosei (TG) Corporation as a quality engineer for the Toyota Camry major model change (pre-production).
Career Details:
2006 - Present
Show Me Quality Consulting
President and CEO
Provide engineering, auditing, quality assurance, training and program management support to Naval Sea Systems Command (NAVSEA) Submarine Safety (SUBSAFE) and Quality Assurance Division, Naval Undersea Warfare Center, and Supervisor of Shipbuilding Newport News; Oceaneering, Woods Hole Oceanographic Institute and ISO Consultants for Healthcare – Veterans Health Administration.
Through NTT Data (formally Dell Services and Perot Systems Government Services) and KBRwyle (formerly Honeywell Technical Services Inc.), provide engineering, assessment, auditing, quality assurance, training and program management support to NASA’s Office of Safety and Mission Assurance (SMA), NASA Safety Center and Office of the Chief Engineer and serve as Subject Matter Expert for NASA’s Johnson Space Center Audit Management Office:
- Serve as Auditor on NASA Headquarters’ Assessments, Quality Audit, Assessment and Review (QAAR) Audits, Intercenter Aircraft Operations Panel (IAOP) Reviews, Institutional and Programmatic Support (IPS) and Programmatic Audit and Review (PA&R) audits, and Johnson Space Center Audit Management Office Program and Project audits (reviewing for compliance to AS9100, AS9110, IS-BAO SMS, ISO 9001 and Agency requirements)
- Member of Commercial Aviation Services (CAS) Working Group, key member of inspection process development and execution for providers as well as CAS Standard development
- Lead internal process and certification audits for Woods Hole Oceanographic Institution and Deep Submergence Vehicle ALVIN as well as other certification support for the 6500 meter upgrade
- NASA Requirements reviews and revisions
- Provide training on requirement, quality, and risk management
- Member of NASA’s Safety Management System Working Group (2010, 2012, 2014, 2017) that achieved and sustained registration and to the International Business Aviation Council (IBAC) International Standard for Business Aircraft Operations (IS-BAO) Safety Management System (SMS) for the Agency and all seven aero flight centers
- Develop audit results metrics programs and reports
- Core member of NASA’s Academy of Program/Project and Engineering Leadership (APPEL) assessment team
- Project Manager for a comprehensive research report and associated recommendations in the field of eLearning for NASA APPEL
- Project Manager for NASA APPEL Benchmarking project
- Core member of NASA’s Engineering and Safety Center Academy assessment team
- Core member of NASA’s Guidance, Navigation and Control Handbook development team
- Develop one-pagers and minimum audit points for NASA’s Program and Project Management Requirements
- Evaluate and develop responses to audit corrective action responses from NASA Centers
- Subject matter expert for review and input to NASA’s SMA Technical Excellence Program (STEP) training materials
- Develop and provide training seminars for NASA Safety Center Audits and Assessment Office Annual Workshop and Goddard Space Flight Center Supply Chain Conference
- Provide training and act as liaison for VA Hospital ISO 9001 implementation for seven Medical Centers
2004 - 2006
Submarine Safety & Quality Assurance Naval Sea Systems Command, U.S. Navy
General Engineer
Served as a project engineer and certification/quality assurance technical authority for the Submarine Safety and Quality Assurance Division (NAVSEA 07Q), Naval Sea Systems Command. Responsible for the management, technical control and integration of the Deep Submergence Systems (DSS) Program and Quality Assurance (QA) Requirements and related issues, and act as the working level System Certification Authority (SCA) for assigned DSSs. Responsibilities included:
- Served as Audit and Survey Team Leader for DSS certification surveys, sustaining surveys and DSS Functional Audits (16 surveys and 10 Functional Audits)
- Served as on-site System Certification Authority Representative for manned testing evolutions of assigned DSSs
Developed, reviewed and ensured the implementation of DSS and associated QA Program Requirements at assigned Naval and commercial DSS activities - As technical authority on DSS and associated QA requirements, was responsible for ensuring all requirements were met for initial certification and/or maintaining system certification for assigned DSSs
- Represented NAVSEA, in both technical and administrative responsibilities, to all organizations concerned with assigned program management and implementation (e.g., Program Managers, Navy field activities, shipyards, contractors, Type Commander, etc.)
- Acted as Program Manager for Deep Submergence Vehicle ALVIN, including the 2006 major overhaul and follow-on certification
2001 - 2004
Perot Systems Government Services
SRDRS & DSS Quality Assurance Director
Responsible for providing and managing technical support for NAVSEA PMS350D, NAVSEA 07Q and NAVSEA 00C
For NAVSEA PMS350D:
- Provided certification support for the Submarine Rescue Diving and Recompression System (SRDRS) program, including development of a comparison of the Pressurized Rescue Module System (PRMS) Statement of Work and the System Certification Procedures and Criteria Manual for Deep Submergence Systems, SS800-AG-MAN-010-P-9290, a cost and schedule impact of the significant differences, and development of the Certification Survey Plan for the PRMS
- Managed the technical support of the SRDRS program (consisting of two full time and one part-time on-site personnel as well as other matrixed support of the program)
- Developed cost estimates and task instructions
For NAVSEA 07Q:
- Provided technical support for the DSS program
- Reviewed and provided comments on VIRGINIA Class, SSGN and USS JIMMY CARTER technical documentation
- Managed the revision of System Certification Procedures and Criteria Manual for Deep Submergence Systems, and maintained a change management database
- Developed technical presentations on DSS-SOC
- Provided audit and certification survey support and technical assistance for NAVSEA DSS Functional Audits and Certification Surveys
- Reviewed and provided technical comments on NAVSEA DSS Functional Audit Corrective Action Responses
- Managed Q4 support personnel (consisting of one full time person, one consultant, as well as other matrixed support of the program)
- Provided support for VIRGINIA Class Fly-By-Wire Software Assurance IPT and other software certification efforts
- Participated in the preparation and development of 2000 and 2001 SUBSAFE Trend Analysis
- Assisted in the revision of System Certification Procedures and Criteria Manual for Deep Submergence Systems, and maintained a change management database
- Performed analysis on SUBSAFE fastener problem
- Performed analysis on SUBSAFE Weld Wire Issue Problem
For NAVSEA 00C:
- Managed the revision of U.S. Navy Diving and Manned Hyperbaric Systems Safety Certification Manual, including the addition of electrical and re-entry control appendices, and maintained a change management database
For ISO 9000:
- Performed as Assistant ISO 9000 Representative
- Provided ISO 9000 training to the Sector on Document Management, Procedure Writing, Closed-Loop Resolution, and Data Collection
- Leader of ISO 9000 registration effort for the Audit Group of Perot Systems Government Services SUBSAFE Quality Assurance Directorate, including identifying key processes, assigning personnel ownership, and managing procedure development/implementation
1999 - 2000
Toyoda Gosei Missouri Corporation
Quality Engineer
Provided technical support and ensured quality of manufactured products for several automotive contracts. Responsibilities included:
- Platform Engineer for Toyota Camry major model change (pre-production)
- Responsible for all quality aspects, functioned as customer window for TG Missouri, and interface with Japanese mother company
- International travel to Japan to attend new product injection-molding trials and evaluated product quality, investigated new processes for implementation at the Missouri plant, and met with Japanese customer for fitting trials and evaluation results
- Integral member of Defect Reduction Team which met twice daily to analyze defects caused by process and equipment failures–preventive failure analysis of current processes were also addressed
- Member of Toyota Sienna Minivan team—responsible for all quality aspects from design and performance to production of 16 interior plastic-injected automotive parts. Also responsible for tracking project status, meeting deadlines and creating/maintaining QS 9000 documentation
- Maintenance of corporate customer satisfaction by serving as customer/supplier interface and achieving problem resolution
1998 - 1998
University of Missouri
Teaching Assistant for Mechanical and Aerospace Engineering 295 (Senior Design)
Responsibilities included:
- Presenting ideas to students while teaching AutoCAD R14
- Evaluating students through grading technical papers
- Assisting with problems by answering student questions during office hours
Education:
University of Missouri, Columbia, Missouri
BS, Mechanical Engineering
Honors, Awards & Certifications:
- EIT Certified, 1999
- Defense Acquisition University DAWIA Level III Certification (Production, Quality and Manufacturing), 2005
- Society of Manufacturing Engineers (SME) Certified on Advanced Product Quality Planning (APQP), Failure Modes and Effects Analysis (FMEA), Control Plans and Mistake Proofing, 2000
- American Society for Quality (ASQ)
- Recipient of NASA’s Aviation Operations Excellence Award (4/13/17)
- Selected as a member of the University of Missouri Mechanical and Aerospace Engineering Industrial Advisory Committee Board (5/2015 – present)
- Received NASA Group Achievement Award for outstanding achievement in implementing the first NASA-wide Safety Management System for aircraft operations in accordance with international civil aviation standards (6/2011)
- Received NASA Group Achievement Award for outstanding leadership in the development and execution of improvements to the OSMA/NSC audit and the conduct of the annual Audit and Assessment Workshops (6/2011)
- Received Letter of Appreciation from the NASA Safety Center for efforts in helping Ames Research Center achieve AS9100 compliance (10/2010)
- Received Letter of Appreciation from the Johnson Space Center (JSC) Director for efforts on audit (2/2009)
- Received Letter of Appreciation from the Marshall Space Flight Center (MSFC) Director for efforts on audit (12/2008)
- Team Submarine Special Act Award (5/2006)
- Team Submarine Special Act Award (12/2005)
- Perot Systems Government Services Exceptional Rating (1/2004)
- Perot Systems Government Services Exceptional Rating (1/2003)
- Perot Systems Government Services Exceptional Rating (4/2002)
Professional Training:
- ISO 14001 training, 2000
- AS 9100D Lead Auditor Training, 2018 (Plexus Corporation)
- Transitioning to AS 9100C, 2009 (Plexus Corporation)
- AS 9100 Lead Auditor Training, 2008 (Plexus Corporation)
- Understanding ISO 9001:2000 training, 2001 (Plexus Corporation)
- Quality System Documentation ISO 9001:2000 (Plexus Corporation)
- Internal Quality Auditing ISO 9001:2000 (Plexus Corporation)
- Capturing the Federal Opportunity (Advantage Consulting, Inc.)
- American Society for Quality’s 2003 Annual Quality Congress Software Track
- Introduction to LEAN Principles (2004, NAVSEA)
- Defense Acquisition University (DAU) Production, Quality and Manufacturing Level III Certified
- ACQ 101: Fundamentals of System Acquisition Management (Defense Acquisition University)
- PQM 101: Production, Quality and Manufacturing Fundamentals (Defense Acquisition University)
- ACQ 201A: Intermediate Systems Acquisition Course
- ACQ 201B: Intermediate Systems Acquisition Course IPT Work Shop
- PQM 301: Advanced Production, Quality and Manufacturing (Defense Acquisition University)
- NASA’s 2003 Annual Software Assurance Symposium
- Air Force Reserve Officer Training Corp. training and leadership coursework, 3 years
Key Achievements:
- Quality Assurance Subject Matter Expert on NASA Safety Center Assessments (e.g., HALO Life Cycle Assessments)
- Quality Assurance Team Member on the following NASA Quality, Audits, Assessment and Reviews (QAARs):
- Goddard Space Flight Center (April 2010, September 2013, June 2017)
- Jet Propulsion Laboratory (May 2010, May 2013, February 2017, October 2021)
- Stennis Space Center (July 2010, July 2013, July 2016, February 2021)
- Glenn Research Center (including Plumbrook Station) (September 2010 and October 2014, Oct 2018)
- Armstrong Flight Research Center (formally Dryden) and Building 700 in Palmdale, CA (formally Dryden Aircraft Operations Facility) (October 2010 and August 2014, July 2018)
- EaglePicher Technologies (January 2010, supplier audit observer)
- Marshall Space Flight Center (March 2011, Feb 2014, April 2018, February 2021)
- Mischoud Assembly Facility (April 2018)
- Wallops Flight Facility (May 2011, May 2014, May 2017)
- Ames Research Center (December 2011, June 2015, August 2019)
- Langley Research Center (February 2012 and October 2015)
- Kennedy Space Center (June 2012, February 2015, May 2019)
- Johnson Space Center (September 2012 and March through April 2016)
- White Sands Test Facility (August 2012 and March through April 2016)
- Quality Assurance Team Member on the following NASA/Office of Safety and Mission Assurance (OSMA) Institutional Programmatic Support (IPS) Audits:
- Marshall Space Flight Center (September 2006, December 2008)
- Glenn Research Center (April 2007)
- Jet Propulsion Laboratory (October 2007)
- Stennis Space Center (January 2008)
- Dryden Flight Research Center (April 2008)
- Kennedy Space Center (May 2008 and November 2008 (QA Team Lead))
- Johnson Space Center (February 2009)
- Langley Research Center (March 2009)
- Ames Research Center (May and July 2009) – AS9100 Compliance Audit
The above audits were an evaluation of compliance to NASA Safety and Mission Assurance Requirements including AS9100 requirements with technical emphasis/expertise to ensure completed work documents are technically acceptable and meet the documentation requirements.
- Team member and Technical Assistance for the following Inter-Center Aircraft Operations Panel (IAOP) Reviews (AS9100 and Agency Requirements):
- Glenn Research Center (September 2009, September 2012 and April 2015)
- Ames Research Center (March 2010, July 2012, April 2014 (special IAOP) and January 2015, January 2018)
- Armstrong Flight Research Center (formally Dryden) and Building 700 in Palmdale, CA (formally Dryden Aircraft Operations Facility) (May 2010, February 2013, and August 2015, September 2018)
- Kennedy Space Center (February 2011, May 2013, April 2016)
- Johnson Space Center at Ellington Airfield and the Forward Operating Location at El Paso International Airport (April 2011 and March 2014, May 2022)
- Langley Research Center (September 2011, January 2014, June 2016, January 2020)
- Wallops Flight Facility (October 2011, June 2014, April 2017)
- Internal Wallops Flight Facility IAOP Audits (October 2016) – Airfield specific
- Internal Johnson Space Center Pre-IAOP Review (November 2016)
- Jet Propulsion Laboratory IAOP Audits (September 2017)
- Team member and logistics lead for NASA’s Commercial Aviation Service Provider Audits, Quality Assurance and Airworthiness (2021 to present)
- Member of NASA’s Safety Management System Working Group (2010, 2012, 2014 and 2017) that worked to get the Agency registered to the International Business Aviation Council (IBAC) International Standard for Business Aircraft Operations (IS-BAO), reach Stage II in 2012 and then Stage III in October 2014. NASA was the first Federal Agency to reach each milestone
- Quality Assurance Team Member for NASA’s Programmatic Audit and Review of Lockheed Martin’s International Space Station Work
- Quality Assurance Team Member for Johnson Space Center’s (JSC) Space Shuttle Audit of the Solid Rocket Booster Assembly and Refurbishment Facility (May 2008)
- Quality Assurance Team Member for JSC’s Constellation Program (CxP) audits at Glenn Research Center (GRC) (August 2008), Dryden Flight Research Center (DFRC) (September 2008), and Lockheed Martin (December 2009). Additionally, Quality Assurance Team member covering CxP Program requirements on several IPS/CxP joint audits
- Special Processes Auditor for Marshall Space Flight Center’s audit of InfoPro (Valve supplier) (May 2009) – reviewed Anodizing, Chemical Conversion, Cleaning/Alloys, Iron Phosphating, Passivation, and Electroless Nickel, Dry Film Lubrication, Painting, Electrostatic Sensitive Devices (ESD) Control, Heat Treatment, Precision Cleaning, Welding, and NDE (PT, MT, RT and VT)
- Goddard Space Flight Center Supply Chain Auditor: Northrop Grumman (September 2014), BAE Systems (June 2014)
- ISO 9001 Gap Visits for 7 VA Medical Centers, 2014
- Team Leader for one & Assistant Team Leader for 5 NAVSEA Functional Audits (compliance verification audit) of activities conducting work on submarines and DSSs; Team Member for 13 NAVSEA Functional Audits in areas of Quality Assurance, Management, Material Control, Receipt Inspection, & DSS; Audit Team Coordinator for 7 NAVSEA Functional Audits, Naval Sea Systems Command. Organizations audited include:
- Draper Labs
- Naval Engineering and Diving Unit (NEDU)
- Woods Hole Oceanographic Institute (WHOI)
- Oceaneering International Incorporated, Marine Services Division (OII-MSD)
- Lockheed Martin
- Commander, Submarine Development Squadron Five (COMSUBDEVRON FIVE)
- Deep Submergence Unit (DSU)
- Supervisor of Shipbuilding, Newport News (SOSNN)
- American Bureau of Shipping (ABS)
- Naval Surface Warfare Center, Panama City (NSWC-PC)
- Portsmouth Naval Shipyard (PNSY)
- Electric Boat Corporation (EBCORP)
- Naval Undersea Warfare Center, Newport (NUWCDIVNPT)
- Northrop Grumman Corporation (NGC)
- Phoenix International (PHNX)
- Team leader for 18 and team member for 4 initial and sustaining certification surveys on the US Navy’s Deep Submergence Systems (DSS). Vehicles Surveyed include:
- Deep Submergence Rescue Vehicle (DSRV) MYSTIC
- Submarine Rescue Chambers (SRC) 8 and 21
- VIRGINIA Class Lock Out Trunks (LOTs)
- SSGN Class Lock Out Chambers (LOCs)
- SEAL Delivery Vehicles
- DOLORES CHOUEST Handling System
- KELLY CHOUEST Handling System
- Advanced SEAL Delivery System (ASDS)
- Deep Submergence Vehicle ALVIN
- Dry Deck Shelters
- SPRFA
- ATLANTIS AGOR 25 Handling System
- Performed internal audit for Woods Hole Oceanographic Institute (WHOI) (August 2010, January 2012 and October 2014, 2016, 2018, 2020, 2022, 2024) in preparation of their NAVSEA Functional Audits and Certification Surveys. On-site representative for NAVSEA Surveys and Functional Audits from 2010 through 2024
- Served as on-site System Certification Authority Representative for manned testing evolutions of assigned DSSs (including onboard certification dive to 4356 meters on Deep Submergence Vehicle ALVIN)
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