Mary Beth Terrell
Business Operations Manager
A business operations leader with a CPA background, KPMG public accounting experience, and senior recruiting leadership at Robert Half International, Mary Beth oversees SMQC's firm-wide operations across IT, finance, accounting, HR, and federal regulatory compliance — keeping the business strong for SMQC's aerospace, defense, and scientific customers.
Key Credentials
Selected highlights from business operations, public accounting, and recruiting leadership
BS, Accounting | BS, Management Information Systems, Westminster College
CPA (inactive)
Business Operations and Process Improvement Expertise (15+ years)
Contract Negotiation and Client Relationship Management Expertise (15+ years)
Business Development and Strategic Growth Expertise (15+ years)
Leadership Development, Coaching, and Team Building Expertise (15+ years)
Career Details
Professional history and key responsibilities
2024 – Present
Show Me Quality Consulting
Business Operations Manager
- Oversees and manages firm-wide operations for a consulting organization supporting high-risk, high-consequence customers in aerospace, defense, and scientific sectors — ensuring regulatory compliance, operational continuity, and internal efficiency
- Leads business logistics across IT, finance, accounting, and human resources — serving as the primary operations point of contact and trusted partner to executive leadership
- Ensures compliance with federal, state, and local regulations — including payroll, benefits administration, tax filings, SEP IRA contributions, I-9 audits, insurance requirements, and federal registrations (SAM.gov, SBA, WOSB)
- Redesigned and implemented compliant payroll and benefits processes — improving accuracy, audit readiness, and leadership visibility into regulatory requirements
- Owns accounts payable and receivable operations — modernizing workflows and increasing utilization of financial systems to improve consistency, tracking, and internal controls
- Directs IT operations and vendor management — including evaluation and selection of managed service providers, contract negotiation, and serving as primary liaison for IT services and security
- Delivered measurable cost savings by negotiating vendor fees, identifying contract termination leverage, reducing unnecessary licenses, and driving operational efficiencies without sacrificing service quality
- Authored and implemented operational policies and plans — including disaster recovery and incident response documentation aligned with quality management system requirements
- Built and optimized SharePoint-based HR and operations infrastructure — revamping onboarding, offboarding, employee records, and internal program pages to improve accessibility and process control
- Administers company HR programs — including onboarding, recruitment coordination, employee recognition, mentorship, supervisor development, retention interviews, and performance review support
- Serves as a high-trust operational partner to leadership — independently managing critical initiatives, escalating risks appropriately, and maintaining continuity during executive absences
- Supports business development and marketing efforts — contributing to proposal support, client presentations, LinkedIn marketing, website improvements, and vendor introductions to enhance revenue-generating capabilities
2023 – 2024
Candidate Tools
Strategic Advisor
- Introduced the founder and product to prospects with a regional, national, and global reach
- Developed pricing strategy for SaaS offering
- Consulted on product development, sales and marketing strategies, identifying ideal client profiles, and funding opportunities
2024
Talent Recruiting Partners
(Concurrent Role)
(Concurrent Role)
Strategic Advisor / Recruiter
- Implemented a pilot program for Candidate Tools
- Advised on operational best practices
- Recruited and sold recruiting services to help with growth
2021 – 2023
The Nine
Director of Client Relations
- Streamlined the sales process to shorten the sales cycle
- Strengthened contracts for services to increase clarity and reduce the aging of outstanding receivables
- Worked with production and accounting to ensure that internal resources were servicing clients that were current with payments
- Identified opportunities for internal and external communication to ensure timely project delivery and payment
- Identified ideal client profile and developed and implemented subsequent sales strategies
- Developed internal relationships to identify additional service offerings and set pricing
- Created and presented proposals to prospective clients and negotiated terms
- Cultivated client relationships through account management strategies that secured testimonials, referrals, and recapture/growth of business
- Leveraged testimonials of ideal clients to create and post social media content
- Launched a podcast to grow professional network and generate interest in services
- Forecasted sales based on pending deals and presented to leadership
- Attended conferences and trade shows to represent the agency and foster leads
2010 – 2016
2019 – 2021
2019 – 2021
Robert Half International
Recruiting Leadership
Division Director, AVP (2020 – 2021):
- Led divisional operations and strategic initiatives at the Assistant Vice President level
Recruiting Manager (2010 – 2016 and 2019):
- Developed, implemented, and trained the team on processes to streamline scheduling for interviews and shorten the sales cycle
- Set and held the record for negotiating fees in the Birmingham office
- Negotiated a national account for another Line of Business with Milo's Tea Company, Inc.
- Recruited, interviewed, and consulted active and passive candidates utilizing referrals from a strong professional network
- Generated leads and referrals by checking references for candidates
- Confidentially marketed for active candidates with highly desirable skill sets to relevant clients
- Introduced additional divisions to clients and candidates to ensure full and comprehensive service
- Partnered with clients to form their plan-to-placement for open positions, and assisted them through the hiring process — including negotiating salaries, benefits, and other forms of compensation
- Consulted candidates to only present offers that they would accept
- Controlled the post-placement process by ensuring candidates turned in a notice to allow for the agreed-upon start date, necessary background check and drug screens were completed, references were available to client, and both parties were satisfied through the first 90 days of employment at a minimum
- Collaborated with colleagues and fostered internal partnerships to gain market share
- Selected to be Spotlight Champion to introduce new search functions within Robert Half's proprietary database to branch
2002 – 2010
Public Accounting Career
Staff Accountant / Audit Associate
- One Stop Environmental, LLC — Birmingham, AL (2009 – 2010) — Staff Accountant
- Brammer and Yeend Professional Corporation — Shelbyville, IN (2006 – 2008) — Staff Accountant
- KPMG, LLP — Louisville, KY (2005 – 2006) — Audit Associate
- LarsonAllen, LLP — St. Louis, MO (2003 – 2005) — Staff Accountant, Dealer Group
- Stelmacki, Cochran and Sauerburger — St. Louis, MO (2002) — Staff Accountant
- Internships at Sam Ogle Chrysler Jeep, Ball Foster, and Stelmacki, Cochran and Sauerburger
Education
Westminster College, Fulton, MO
BA, Accounting
BA, Management Information Systems
BA, Management Information Systems
Jefferson College, Hillsboro, MO
AA, Accounting
Honors, Awards & Certifications
Certified Public Accountant — Missouri (certified 2006) and Alabama (reciprocal license 2009, Certificate No. 11024-R) — currently inactive
ASCPA Leadership Academy Class IV (2014 – 2015)
Vice President — Board for the YCPAs of Birmingham (2014 – 2015) — recruited speakers for quarterly meetings and arranged CPE credit through ASCPA
Social Chair — Board for the YCPAs of Birmingham (2013 – 2014) — planned and organized networking events
Programming & Languages
C++
Visual Basic
HTML
Operating Systems & Platforms
Sonoma (macOS)
Windows
Reynolds & Reynolds
ADP (dealership software)
Business Software & Tools
SharePoint and Microsoft Office Suite
Deltek GCS Premier and ERP Government Cost Solutions
Salesforce, HubSpot, and Pipedrive
Bullhorn Reach and Hinterview (recruiting platforms)
ClickUp (project management)
Canva and Adobe XD (design)
ProSystems and GoSystems (tax software)
BNA Fixed Assets and Vector
ADP (payroll software)
Micro-J
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