Supports customers in the areas of quality assurance, quality management, and supply chain management including:

• Supply chain analyst supporting business and engineering analytics for NASA's supplier research and analysis reports — contributes to process improvements, assists in designing analytics, and supports technical, analytical, and organizational research
• Leads quality management system integration and implementation
• Supports SMQC continuous improvement and conducts internal audits

• Analyzed different lines of business and performed ground-up analysis
• Led a team of interns in problem-solving solutions for investing technology
• Managed the project designed to analyze and give feedback on a proprietary retail item for the Chase Credit Card group
• Assisted managers in researching business functions and data
• Presented to the Executive board at the annual meeting
• Liaised with teams across different locations and global sectors

• Worked in a team environment with different lines of business
• As project lead, designed and implemented a crucial process flow for a major internal program — focused on efficiency and better dissemination of information
• Assisted in the design of a new scripting system for customer support agents
• Presented project results and improvements to executive leadership
• Facilitated and managed joint meetings between lines of business toward a common goal
• Assisted multiple departments with different needs and goals throughout the internship

• Collated data for the customer service center of a local company
• Performed statistical analysis to arrive at recommendations for how efficiency and performance could be improved
• Presented results to executives with the goal of having recommendations implemented
• Increased efficiency and reduced waste for the company