Logistics Coordinator/Analyst
Small Business owner of a retail floral design store and studio for more than 10 years. Responsible for all aspects of the business from staffing, accounting/finance, operations, marketing, purchasing, quality control, and delivery services. Highly skilled in customer service and building vendor/client relations. Efficient and accurate in planning and forecasting the purchases of highly perishable products for re-sale. Sharp keen eye for identifying raw and end product quality. Hard worker and motivational leader who leads by example. Technically skilled to develop digital presence and marketing for successful increase in sales annually.
Former Quality Assurance professional with more than 13 years experience in Aerospace Quality, Project Management, Quality Engineering (QE), Software Quality Assurance (SQA), System and Business Analysis. Recognized for strong work ethics, interpersonal, organizational, and customer relation skills. Experience with federal information system requirements, federal acquisition requirements, ISO and AS standards. Excellent and professional customer service.
Education:
CALIFORNIA STATE UNIVERSITY, NORTHRIDGE, CALIFORNIA
Bachelor of Science in Business: Management Information Systems
Career Details:
2024-PRESENt
LOGISTICS COORDINATOR/ANALYST, SHOW ME QUALITY CONSULTING, LLC
2013 - Present
OWNER, FLOWERS á LA CARTE
- Responsible for all aspect of a retail business from staffing, finances, operations, and marketing.
- Expanded business to two retail locations within five years.
- Grew gross revenue by 350% over five years.
- Continuously received and maintained high customer ratings on product quality and customer service.
- Skilled in anticipating customer needs, efficient in design consulting, and closing sales.
- Skilled in developing and retaining a loyal customer base through consistent customer service and open communication.
- Built trusting vendor relations with farmer/growers and wholesalers.
- Developed and integrated a digital work-order system to streamline order processing.
- Forecasted, planned, and stocked perishable inventory accurately on a weekly basis and for large events and peak season (high volume) to yield little to no waste/spoilage.
- Planned and hired staffing for high-volume demand seasons.
- Contributed essential User Interface Design ideas to third party contractors of POS system to increase efficiency, security, and sales for all Users (florist) in the industry.
- Developed trainable internal process and standards to streamline daily tasks and high volume production.
- Developed an online presence with a retail website and social media that result in increase customer purchases.
- Managed online product listings, based on fresh inventory availability daily.
- Coordinated and scheduled staff on a rolling-monthly basis.
- Led staff meetings with recognition and improvement agendas.
- Planned, scheduled, promoted, and taught hands-on design workshops and private events.
2012 - 2013
DATABASE MANGEMENT CONSULTANT, ANADARKO PETROLEUM CORPORATION (VIA FDR SAFETY INC. – MOZAMBIQUE PROJECT)
- Thoroughly understood Client’s existing safety and quality programs & processes for oil & gas.
- Provided technical support for the design of an integrated Environmental Health & Safety (EHS) and Project Management System.
- Provided technical support for project development methodologies, application architecture, and user interface.
- Facilitated meetings to gather user requirements for Client’s integrated Safety and Project Management System.
- Coordinated team to execute rapid prototype application for demonstration.
2009 -2013
PROJECT MANAGER, HONEYWELL TECHNOLOGY SOLUTIONS (HTSI) – AEROSPACE BUSINESS QUALITY SERVICES
- Managed a team of six Design/Development/Test Engineers for the development and maintenance of a NASA audit/assessment management software application system.
- Maintained constant communication and work closely with internal management, Design/Development/Test teams, and Customer/Stakeholder (NASA HQ)
- Facilitated standardization of multiple Quality Assurance and Audit processes across NASA.
- Developed, implemented, and facilitated Change Control Board (CCB) on behalf of customers.
- Managed customer changes and priorities, concurrently maintain project schedule.
- Ensured system compliance to federal requirements; developed Risk Management Plan, Contingency Plan and System Security Plan (based on FISMA and NIST 800-18 for Federal Information Systems).
- Conducted internal assessment on projects; planned and coordinated mock contingency plans.
- Interfaced with internal IT teams for mainframe hardware/software maintenance & upgrades.
- Managed successful application deployments and upgrades.
- Maintained customer satisfaction and confidence throughout project lifecycle; balancing expectations and capabilities within timeline and resources.
- Developed and presented project briefings for customer and upper management; provided demos and training to individuals and user Groups (on-site and via web meetings).
- Responsible for tracking and reporting on budget, schedule, and delivery progress.
- Processed Task Orders based on to customer needs.
- Managed project team members whom are all remotely located.
2007 - 2010
QUALITY ENGINEER (QE), HONEYWELL TECHNOLOGY SOLUTIONS (HTSI) – AEROSPACE BUSINESS QUALITY SERVICES
- Lead Design Engineer on web-based quality assurance management system for NASA HQ.
- Implemented configuration management and document control systems for software project.
- Conducted risk management reviews and developed risk mitigation plans.
- Developed and implemented test methods and processes.
- Conducted Quality Management System (QMS) internal and external audits with NASA QMS audit teams at supplier locations.
- Developed metrics to identify areas of improvement and effectiveness of processes.
- Implemented design, test, and improvement processes using six sigma methodologies.
2007 - 2010
PROGRAM COORDINATOR, NASA/JET PROPULSION LABORATORY -PROCUREMENT QUALITY ASSURANCE (PQA)
- Managed the NASA Supplier Outreach and Process Control (SOPC) Program.
- Developed processes and procedures for the program.
- Led monthly meetings and coordinated nation-wide supplier visits (1-12 months out).
- Tracked program budget and develop metrics.
- Designed, developed, and managed website.
- Developed “Process Control” training materials.
- Designed fact sheets & outreach materials as a communication tool to targeted suppliers.
- Developed & maintained Supplier Database for supply chain management efforts across NASA agency.
- Hired, supervised, and mentored interns.
2000 - 2002
TECH SUPPORT/WEB DESIGNER, CALIFORNIA STATE UNIVERSITY, NORTHRIDGE CAREER CENTER
- Planned, redesigned, prototyped and implemented the organization's website.
- Designed fliers and banners for department events.
- Promoted events through various mediums.
- Troubleshot technical issues.
- Ran Access queries, reports and labels from a database.
1997-2001
WEB DESIGNER/STUDENT RECRUITMENT, CALIFORNIA STATE UNIVERSITY, NORTHRIDGE COLLEGE OF EXTENDED LEARNING
Certifications/Trainings
- ISO Lead Auditor w/AS9100 Certification
- Six Sigma Green Belt Certified-Honeywell International Inc.
Awards & Recognitions
- 2011 NASA Honors Award
- 2009 BRAVO Award (Honeywell)
- 2008 BRAVO Award (Honeywell)
- 2008 TEAM BRAVO Award (Honeywell)
- 2008 BRAVO Award (Honeywell)
- 2008 BRAVO Award (Honeywell)
- 2006 New Technology Recognition (NTR) Team Award (Jet Propulsion Laboratory)
- 2006 OneNASA Individual/Team Award
- 2005 & 2011 NASA Group Achievement Award Numerous Certificates of Appreciation & Recognition
Professional Groups & Affiliations
ASQ, IAQG, SAE, CQSDI, NASA Quality Leadership Forum (QLF), NASA Process Control Focus Group (PCFG), American Institute of Floral Designers (AIFD)
Languages
Vietnamese, English
